How do I care for the shoe?
Treat with protectant and spot clean with a cloth
How does it fit?
The heel fits true to size, please buy your usual size.
When will you ship the product?
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It generally takes us 2 - 4 business days to fulfill orders.
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FOR PRE-ORDERS: Product will ship in January 2020.
Do I have to pay for shipping?
We ship for free to 52 countries. Reach out to us if you have questions about your location!
Will you offer more fabric choices, colours and sizes?
Not at the moment, but please leave us your feedback and we will try to stock more options in the future.
What is your return policy?
We allow free returns up to 30 days after the date of delivery. We know you will love this product, but if you don’t we will provide a return label for free, and would love to hear your feedback! If you need to initiate a return or open a case, please reach out to our team at customers@solaforher.com
My question is not covered, how do I get support?
Email us at customers@solaforher.com with your query and we will do our best to respond within 24 hours.
I have narrow or wide feet, will the Sola Heel fit me?
We don’t offer narrow or wide fits but you are welcome to try our regular pair in your size and return if it does not fit.
I placed a pre-order. When will you ship the product?
All pre-orders ship in January 2020.
I placed a pre-order for $1, when do you charge the full amount?
We will charge the remainder ($98 upon product delivery)
I placed a pre-order for $1 and need a refund.
If you need to initiate a return or open a case, please reach out to our team at customers@solaforher.com
I want to buy in my local currency. Is that possible?
We currently charge in USD. Your credit card company would convert to local currency to bill you. Any foreign transaction fees applied by your credit card will be applicable.